Returns & Shipping

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.vldl.shop. We’ll be happy to troubleshoot the problem and find a resolution for you. 

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

We ship worldwide except for the locations listed below - these are limitations from our suppliers and are out of our control. Ukraine. Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea.

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Our merchandise is fulfilled from multiple different locations globally, the reason for this is to reduce shipping costs for you! But exactly where it ships from is in the hands of our supplier and is based on your location.

Certain products may only be able to be shipped from one location, which could mean that the shipping time or costs are increased. This will be displayed in the product listing description. But in general your items should ship from the nearest fulfilment location.

Please double check the postage costs when you are placing your order. This is displayed at checkout. Costs may be separated into different shipments depending on the product origin. 

Shipping is determined at checkout and is based on your location combined with the weight of your order.

NB: Certain products may only be able to be shipped from one location, which could result in increased shipping costs. This is displayed at checkout. Due to this - your order may be separated into different shipments depending on the product origin or supplier. The origin of your shipment will be stated at the top of each shipment.