FAQ's

To reset your password, you'll need to have access to the email linked with your Viva+ account.

Tap the "Forgot Password" link located beneath the red "Login" button. You'll be directed to another page where you can input the email associated with your account. Check your email inbox afterward. You should receive a message with instructions on resetting your password.

If you've forgotten or need to update the email linked to your account, please reach out to support at this address: contact@support.vivaplus.tv

Your username is used to identify you on Viva+ and within the Viva+ community. It appears when you engage with others on the Feed through likes or comments.

*Remember to adhere to our Community Guidelines when selecting your name.

If you initially became a member through the website, navigate to the Billing page and select Cancel.

If you originally signed up using the mobile app, open the Viva+ app, tap the ☰ menu in the top left corner, then select your profile at the bottom. Choose the Billing section and click on Change or cancel. This will take you to an App Store/Google Play view where you can cancel your membership.

Once the cancellation is confirmed, you’ll retain access until the end of your billing cycle.

Since a membership purchase grants immediate access to our content library and perks, it can only be cancelled, not refunded. However, our support team may be able to assist in special circumstances if you contact us at contact@support.vivaplus.tv within 7 days of the transaction appearing on your bank statement.

First, ensure that you've canceled your subscription via the Billing section. Once canceled, send us a request to delete your account at contact@support.vivaplus.tv using the email associated with your account.

Viva+ allows the ability to sign up for free - we have a select number of public videos that allow you to test out device compatibility and the user interface before committing to a tier. You will also receive email updates from Viva+ to keep up with new features, perks and news.

We are so psyched to have you be a part of our Viva+ community! Use your common sense when interacting with other members of this community - moderators and admins of this website may delete comments at their discretion if they believe the following guidelines have been breached. Please follow these rules:

1. Be kind, courteous, and civil.

2. No harassment (hate speech, threats, personal attacks, etc.) 

3. No promotions or spam

4. Avoid politics and other polarising topics in community spaces.

*Note: Your comments may be removed for any reason; these rules are guidelines and not all-encompassing.

We will never ask for your personal information or passwords. Keep your personal information private and avoid sharing it with other users. If you receive suspicious emails impersonating Viva+ or our employees, they may be spam or phishing attempts. Delete such emails immediately.

We have a variety of offers and discount codes throughout our promotional periods and for our Patreon members. Only (1) code may be used at checkout - if two or more are entered, the code with the best value is automatically applied.

Discount codes cannot be combined, stacked or used in conjunction with any other offer. Discount codes are only applicable on the Viva+ desktop website, not the Viva+ App. They can only be used once per account so please keep the codes and your account information confidential. Discount codes cannot be retroactively applied to your account if forgotten at checkout.

You can find our terms of service here: https://vivaplus.tv/pages/terms-of-service

You can find our Privacy Policy here: https://vivaplus.tv/pages/privacy-policy

RARE - $4.99USD

• Ad-free videos from our main channel and our D&D channel

Enjoy a Youtube-ad-free experience and watch new episodes of Bored, NPC Man, our D&D campaigns and more right on Viva Plus!

• One week early access to videos from our main channel and our D&D channel

See our skits before anyone else with early access to our videos - a week before they show up on Youtube!

• Access to our new exclusive shows

Binge member-exclusive shows like The Return of Berry: Voiceover Extraordinaire and Honey I Shrunk the Peasants with a Rare membership.

• Viva+ updates

Access to insider information about our shoots, projects, writing and everything else from our lives at VLDL Studios from our Viva+ Updates.

• Rare status on Discord

Join our Discord server and get into the exclusive Viva+ Rare club - an exclusive chat room to hang out with us and other VLDL members!

EPIC - $9.99USD

All rewards from the above tier plus…

• Monthly VLDL.shop Prize Draw

Enter into monthly draws to win merchandise from our store!

• Game with us!

Join the guys’ teams as they play a variety of games and stream on Twitch during the Viva+ Games held bimonthly!

• Epic status on Discord

Join our Discord server and get into the exclusive Viva+ Epic club - an exclusive chat room to hang out with us and other VLDL members!

LEGENDARY - $19.99USD

All rewards from the above tiers plus…

• Gamertags!

This is the only tier to get your gamertag used in a VLDL video! Every month we will be selecting gamertags from the Legendary members.

• Exclusive Merch

We’ll be creating exclusive merch available only to Legendary members - the most unique we’ve ever created!

• Legendary status on Discord

Join our Discord server and get into the exclusive Viva+ Legendary club - an exclusive chat room to hang out with us and other VLDL members!

Videos on VivaPlus are ad-free, annotation-free, and free from mid-rolls, which is a paid perk available starting at the Rare tier. On YouTube, these same videos include ads such as pre-rolls, banner ads, and mid-rolls, which help support the content on that platform.

We do offer a selection of videos on VivaPlus for free to non-members and free members, including Witcher Logic, Dead by Daylight Logic, and pilots for our new VivaPlus exclusives.

For members of the Epic and Legendary tiers, you can join the Viva guys in-game as they stream on Twitch. For the dates and times of upcoming games, check the Viva+ feed. Passwords to join their games and teams will be posted in the Epic Discord Channel during the Viva+ Games, which is a member only channel. To access this channel, please link your Viva+ and Discord account. Navigate to the 'Members Only' tab. Under the Perks dropdown, scroll down to the Discord reward. Press the ‘Connect’ button to link your Discord account to Viva+. If you don't have access to the exclusive channel within 48 hours, please reach out to contact@support.vivaplus.tv with your Discord username and Viva+ email. 

If you aren't much of a gamer, you can watch the guys play on their Twitch channels - check the Viva+ feed for dates and times of upcoming events.

We select gamertags from our Legendary members. These are randomly selected so every member of Legendary will have a chance for that draw. We'll do a callout Viva+ post asking for these and will pick from the comment section. Only one comment per user will be considered! Inappropriate names that breach our community guidelines (see above) will be disqualified from consideration.

You can find the link to both our Apple and Android apps here:  https://vivaplus.tv/app

Or search the app store/Google Play store for 'Viva+ TV'.

For the best experience, we recommend creating your account through our desktop website at https://vivaplus.tv/ This helps you avoid extra fees that Apple and Google add to transactions made through their apps. If you’re making any upgrades or changes to your plan that require a credit card, please do so through the website to avoid these charges. It is likely that if you sign up on the website, any changes you make to your plan must also go through the website. 

Please note that discount codes are not accepted on the app - please apply these through the vivaplus.tv website only.

1. Offline videos (download videos to play when you don't have wifi/coverage!)
2. Mini player (when you play audio/video, you can swipe down and the player will continue to play in a mini bar at the bottom)
3. Background playback - when you play audio/video, you can close the app or lock the phone, and audio track will continue to play.
4. Picture-in-picture.

We offer a free month of Viva+ (for any tier) to current monthly Patrons through a discount code applied after tier selection at checkout. This is designed to address potential rollover renewals during the Viva+ launch and prevent double charges for that month for our Patreon supporters.

Only one discount code per new account will be accepted at checkout, so these offers cannot be used in conjunction with any other promotional or conditional offer. 

We have sent this discount code to all currently paying Patrons to the email address associated with their Patreon account. If you have not received this email or cannot access that email account, please email us at info@vivaplus.tv with your Patreon email. Only one discount code per account will be valid. This discount does not apply to new paying Patrons who join our Patreon after July 30th 2024. 

Our 'Shows' tab displays all the available series we have for on-demand streaming on Viva+. Watch episodes of 'Bored' and 'Epic NPC Man' and many more exclusive series here. 

Our 'Videos' tab displays all new uploads in chronological order, so you can catch up on the latest episodes as they become available. You can also keep up with the latest videos and posts under the 'Members Only - Feed' tab.

Full video episodes of the ‘We Were Told’ Podcast, D&D Campaign Podcasts and 'Behind ADHD & Me' are available for members under the ‘Podcast’ tab. 

Love Viva la Dirt League? Join our Discord community here!

Rare, epic and legendary members all have exclusive Discord channels they can chat in about their favorite videos and posts of the week! Join the exclusive channels by linking your Discord to Viva+. Navigate to the 'Members Only' tab. Under the Perks dropdown, scroll down to the Discord reward. Press the ‘Connect’ button to link your Discord account to Viva+. If you don't have access to the exclusive channel within 48 hours, please reach out to contact@support.vivaplus.tv with your Discord username and Viva+ email.

By becoming a member, you're automatically subscribed to email updates for new feed posts. If you wish to unsubscribe, click "Unsubscribe" at the bottom of any of the emails you've received.

The Members-Only Feed can be accessed by visiting vivaplus.tv and selecting "Feed" from the "Members Only" menu tab. Here, members can find all the latest posts and uploads, with the ability to sort from newest to oldest and vice versa. 

Yes! If you have a device like Google Chromecast or Apple's Airplay, you can cast Viva+ content to your TV. Enable Airplay through the play bar on your video and Chromecast through your browser settings. Keep in mind, some of our archived content from Patreon will be formatted as Youtube embeds so may use different methods of casting to the new uploads. You can also utilise picture-in-picture which you can enable in the play bar on your video. 

The “Shows” tab allows you to filter episodes by each show we offer, including our Viva+ exclusives. 

The “Videos” tab allows you to explore all our video content. You can jump right back into your recently watched through the “Continue Playing” category, surf the most recent episodes in the “Recent Videos” category, or view each show in its own category. Switching the page display from “Featured” to “All Videos” will show all the shows’ video episodes in chronological order, also allowing you to use Publish Date Filters, sort by Newest to Oldest (default), or Oldest to Newest.

The “Feed” Tab displays the video uploads, posts and their comments! This page allows you to filter the Feed’s content by Post Type, Publish Date Range, and Tags. It also includes a search bar and tabs to filter by show.

For questions regarding our shipping please visit our Returns & Shipping Page

Have questions that weren't answered here or require additional help?

For any queries regarding your Viva+ membership or VLDL Shop orders please email contact@support.vivaplus.tv in the first instance.

Make sure you include any images of the issue you’re having and your order number. If the support team are not able to resolve the issue, they will forward your ticket on to VLDL on your behalf.

If you have feedback for VIva+ please send it to feedback@vivaplus.tv. Please note that we will only reply if we require more information regarding your submission. Rest assured, all feedback is valued and helps us improve our services.